At TanAmerica, we know the value of maintaining a strong strategic alliance with our customers. We believe you can’t put a price on standing behind your work. Making sure your equipment is working properly maximizes your profit potential. Therefore, our goal is to provide you with the support you need to keep your salon running smoothly. That’s why every purchase from TanAmerica comes standard with a team of experts waiting to answer your questions or help you with any situation.

If you are in need of technical assistance, please call us at 1-800-231-8902, then press 4. We are available from 7:00 AM to 4:30 PM Pacific Standard Time. If you need assistance outside normal business hours, you can call 916-233-6796. You can also contact us by email.

To speed your call, please have the model and serial number of you unit ready. (see below)

Need help finding the serial number?
The identifying numbers on TanAmerica units, except 42 lamp and stand up units, are locacted on the rear left canopy extrusion. The ID number on the 42 lamp units is located on the rear plastic. Lastly, if you have a stand up unit, this information is on the front of the "gang box," just under the hour meter. You can access the gang box by raising the floor.

Moving a tanning system or relocating your business?
At TanAmerica, we are constantly seeking ways to better serve our customers. In that effort, we offer a suggestion that can save you time and money... If you're planning to move one of your tanning systems or a timer, relocate your business, or you have a component you need to replace, please call TanAmerica prior to physically accomplishing the task. We will be happy to offer helpful suggestions and guidance to facilitate your activity! Please call us at 1-800-231-8902.

When performing maintenance on your TanAmerica unit we encourage you to use a hand held screwdriver, NOT a power drill motor!

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